End client: IBM with AT & T

1. ServiceNow Developer:
Qualification:

• Certified Application Developer (current)
• Strong understanding of ServiceNow best practices
• Proven track record from developing and operating ServiceNow (3+ years)
• Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML
• Experience working in agile, scrum or SAFe principles
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management

 Desired:

• Knowledge of TM Forum Framework
• Knowledge of ITIL
• Experience working with CI/CD pipelines

2. ServiceNow Platform Architect:
As a ServiceNow Certified Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams. 

Responsibilities:
Solution Design and Governance:

• Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
• Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
• Establish and enforce governance policies related to the Order Management module, emphasizing data quality, security, and compliance.

Product Catalog and Inventory Management:

• Lead the design and maintenance of the Product Catalog within ServiceNow.
• Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
• Implement data stewardship practices to maintain the integrity of product data.
• Collaborate with stakeholders to enhance the catalog’s usability and relevance.
• Order Fulfillment Process Optimization:
• Analyze existing order fulfillment processes and identify areas for improvement.
• Optimize workflows, automation, and orchestration to streamline order processing.
• Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.

Technical Leadership:

• Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
• Mentor junior architects and developers, fostering a culture of continuous learning and growth.
• Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
• Collaboration and Communication:
• Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Participate in project planning, estimation, and execution.

 Qualifications :ServiceNow Certification:

• Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
• ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.

Technical Skills:

• Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
• Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
• Familiarity with data modeling and relational databases.
• Communication and Leadership:
• Excellent communication skills, both written and verbal.
• Ability to lead and influence technical decisions.
• Strong problem-solving and analytical abilities.